How Can We Help You?

Need a help? We're here to help you!

  • Frequently Asked

    Answers to Most Common Questions

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  • Order & Shipping

    Everything You Need to Know About Ordering & Shipping

  • Returns & Exchanges

    14-Day Returns and Exchange Policy

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  • 3-Year Warranty

    Our 3-Year Warranty for All Purchases

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  • Our Packaging

    Discover Our Signature Packaging

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  • Jewelry Care

    Keep Your Jewelry Looking Beautiful

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Order & Shipping

Do You Ship Internationally?

Yes, we do ship internationally. We offer free shipping on orders over $150.

We ship to the following countries:

South Korea, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Japan, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, Indonesia, Thailand, Vietnam, Qatar, Saudi Arabia, Taiwan.

We don't ship to other countries at the moment, but we're working to expand our shipping network so we can deliver our products to more countries and customers in the future. We're committed to providing a smooth and satisfying delivery experience, so we appreciate your patience and understanding.

 

Customs and Import Taxes

All Naomi Jewelry pieces are shipped from Korea. Depending on your country’s customs regulations, duties or import taxes may apply upon delivery. We’ve prepared a guide so you’ll know exactly what to expect:

Customs & Import Taxes Guide

What are the Shipping Fees and Delivery Timeline?

  • We offer free shipping on orders over $150. For orders below this amount, a shipping fee of $35 applies to international orders, while domestic shipping is free. The shipping fee is based on the subtotal before taxes and discounts, and is non-refundable.
  • Delivery times shown do not include the order processing period. All items are made to order, and the crafting time typically takes 5 to 10 business days. If there are any delays, we will inform you by email.
  • Orders usually arrive within 3 to 10 business days after shipping. This does not include weekends, holidays, or potential delays caused by the courier (such as weather, traffic, or other local issues).

All orders are shipped via Korea Post EMS Premium (UPS partnership) with full insurance coverage and a tracking number, ensuring safe delivery to your door.

How Can I Track My Order?

To check the status of the order, click the link below and enter your information:

Track Order

Can I Cancel or Update My Order?

  • We’re committed to getting your order shipped out as quickly as possible, so we may not be able to guarantee any changes or cancellations once your order is placed. If you need help, please reach out to our Customer Experience Team — we’ll do our best to assist you.

    Chat with Customer Experience Team or Email Us

  • For monogrammed or engraved items, once the order has been submitted, we’re unable to cancel or make any changes to it.

Still Need Help?

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    Sat - Sun: 9am - 3pm KST

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    contact@naomijwly.com

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