At Naomi Jewelry, we’re committed to delivering pieces that are free from quality issues. We take great care to ensure your jewelry arrives in perfect condition. If you receive a piece with a defect, please chat with our Customer Experience Team or email us at contact@naomijwly.com so we can help you right away.

We take pride in the quality of our jewelry and provide a complimentary 3-year warranty on all jewelry purchases.

This 3-year warranty covers manufacturing defects and quality-related concerns.

• We will handle any repairs for manufacturing or quality issues at no charge.
• Customers are responsible for the shipping cost when sending the item to us, and we will cover the return shipping cost after the repair is complete.
• However, repairs needed due to everyday wear or accidental damage will incur a fee. We’ll provide you with the estimated cost before starting any work.
• Our jewelers carefully review each piece, and no work will begin without your confirmation of the estimated cost.
  
• All repairs and inspections require you to ship the item to the address provided in the email instructions. Naomi Jewelry is not responsible for any issues that may arise during transit.
• After 3 years, we’re still happy to assist with repairs for a fee, including any taxes and shipping costs.
• If you choose not to proceed with the repair after receiving the estimated cost, the shipping cost to return the item to you will also need to be paid by the customer.
• Please note that this warranty does not cover resizing or lost or stolen pieces.
• If any work is done by anyone other than Naomi Jewelry, this warranty will no longer apply.

For any questions or support, please email us at contact@naomijwly.com.