At Naomi Seoul, we take great care to ensure your jewelry arrives in perfect condition. If you receive a piece with a defect, please chat with our Customer Experience Team or email us at contact@naomijwly.com so we can help you right away.

Every Naomi Seoul piece comes with a 3-year complimentary warranty for manufacturing defects.

• Repairs for manufacturing defects are provided at no charge.
• Customers are responsible for shipping costs for inspection or repair.
• Repairs needed due to everyday wear, accidental damage, or resizing are not covered, but we are happy to assist for a service fee.

Please note that the warranty becomes void if any work is performed by someone other than Naomi Jewelry.

After 3 years, we’re still happy to help with repairs for a fee, including taxes and shipping.