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Order & Shipping

Do You Ship Internationally?

Yes, we do ship internationally. We offer free shipping on all orders!

We ship to the following countries:

South Korea, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Japan, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, Indonesia, Thailand, Vietnam, Qatar, Saudi Arabia, Taiwan.

We don't ship to other countries at the moment, but we're working to expand our shipping network so we can deliver our products to more countries and customers in the future. We're committed to providing a smooth and satisfying delivery experience, so we appreciate your patience and understanding.

 

Customs and Import Taxes

All Naomi Jewelry orders are shipped on a DDP (Delivered Duty Paid) basis. This means that all duties and taxes are already included in the product price, so the amount shown is the final price you pay. There will be no additional charges at checkout or upon delivery, ensuring a smooth experience from purchase to arrival.

What are the Shipping Fees and Delivery Timeline?

  • We offer free shipping on all orders!
  • All items are made to order, and the crafting time typically takes 5 to 15 business days. If there are any unexpected delays, we will notify you by email.
  • Once shipped, orders usually arrive within 1–5 business days. Please note that delivery times refer to transit time only and do not include the production period. This does not include weekends, holidays, or potential delays caused by the courier (such as weather, traffic, or other local issues).

All orders are shipped via DHL Express with full insurance coverage and a tracking number. A signature is required upon delivery to ensure secure delivery.

How Can I Track My Order?

To check the status of the order, click the link below and enter your information:

Track Order

Can I Cancel or Update My Order?

  • We’re committed to getting your order shipped out as quickly as possible, so we may not be able to guarantee any changes or cancellations once your order is placed. If you need help, please reach out to our Customer Experience Team — we’ll do our best to assist you.

    Chat with Customer Experience Team or Email Us

  • For monogrammed or engraved items, once the order has been submitted, we’re unable to cancel or make any changes to it.

Still Need Help?

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    contact@naomijwly.com

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